Warranty & Refund Policy

We design BirdVue to quietly become part of your everyday moments with nature—and to keep working, season after season.
If something doesn’t go as expected, we’re here to make it right.

Kickstarter Pledge & Refund Policy

We want to support BirdVue to feel simple and worry-free. Here’s how deposits, payments, and refunds work throughout the Kickstarter journey.

Before Final Payment

  • Your $10 deposit is fully refundable until you complete your final purchase.
  • Your deposit will be applied toward your final order amount, so you’ll only need to pay the remaining balance at checkout.
  • There’s no obligation—if you change your mind, you can cancel anytime before completing your final payment.

During the Kickstarter Campaign

Before the campaign ends, you can update or cancel your pledge through Kickstarter’s self-service tools (before the final 24 hours of the campaign).

You will only be charged if the Kickstarter campaign is successfully funded. If the campaign does not reach its funding goal, no charges will be made.

After Successful Funding

Before Shipping

If you decide not to continue with your order after successful funding but before shipment, you may request a full refund by contacting us at 📧 support@birdvue.com.

After Shipping

Once your BirdVue product has shipped, our standard 90-Day Return & Refund Policy will apply.

Return & Refund Policy

We want BirdVue to feel simple and worry-free. If it’s not the right fit, we’ll help make the return process as smooth as possible.

90-Day Returns & Exchanges

You may request a return or exchange within 90 days of receiving your order.

To Be Eligible For A Return

To help us make the return process as smooth as possible, we kindly ask that:

  • The product is returned in its original packaging.
  • All original accessories (such as batteries, cables, and manuals) are included.
  • Product labels, including the QR code and serial number, remain intact and readable.
  • Any promotional items included with your order are returned.
  • Your order confirmation or proof of purchase is available to help us verify your purchase.

If you can't find your order information, don't worry—just reach out and we'll do our best to help.

How to Start a Return

Simply contact us through our Contact Us page or email support@birdvue.com.

To help us process your request more quickly, please include:

  • Your order number or the email address used to place your order
  • The reason for your return or exchange
  • A brief description of the issue (if applicable)

Our support team will review your request and get back to you within 24 hours.

Return Shipping

  • Quality-related issues: BirdVue covers all return and replacement shipping costs.
  • Non-quality returns: Return shipping is the responsibility of the customer.
  • Non-quality exchanges: Customer covers one-way return shipping (sending the original product back to BirdVue)

Refunds

Once we receive and inspect your returned product, refunds will be issued to your original payment method within 3–5 business days.

Depending on your bank or payment provider, it may take a few additional business days for the refund to appear in your account.

Warranty Policy

2-Year Limited Warranty

Every BirdVue product is backed by a 2-year limited warranty, starting from the date your reward is delivered (based on the carrier's delivery record).

Our goal is simple—to give you peace of mind so you can enjoy BirdVue with confidence.

What's Covered

The warranty covers manufacturing defects under normal, intended use, including:

  • Defects in materials or workmanship
  • Hardware failures under normal operating conditions

What's Not Covered

The warranty does not cover:

  • Intentional or accidental damage
  • Damage caused by wildlife (such as squirrels, raccoons, bears, or other animals)
  • Unauthorized repairs, modifications, or use of non-original BirdVue parts or accessories
  • Cosmetic wear and tear that does not affect product performance
  • Lost or stolen products
  • Products purchased through unauthorized channels
  • Packaging materials or promotional items
  • Claims without valid proof of purchase

Warranty Service

If you experience a quality-related issue, simply contact us at support@birdvue.com with your order information and a brief description of the problem.

Our support team will review your request and guide you through the warranty process as quickly as possible.

Replacement Warranty

If your product is replaced under warranty, the replacement will continue with the remaining warranty period of the original product. If fewer than 90 days remain, the replacement will be covered for at least 90 days from the date it is delivered.